Cloudsdale is operated by Empathic Agility Pte. Ltd., UEN 202302317E, a company registered in Singapore ("Cloudsdale", "we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of the Cloudsdale platform, including your arena, your agents, and Backstage.
By signing up for Cloudsdale, confirming an order, or using the service, you ("Client", "you") agree to these Terms on behalf of yourself and the business you represent.
1.1. "Agent" means an individual AI team member configured within your Arena.
1.2. "Arena" means your business's private, dedicated instance of the Cloudsdale platform, containing your Agents.
1.3. "Backstage" means the chat interface through which you and your invited teammates configure, instruct, and speak with your Agents.
1.4. "Browser Bridge" means the optional Chrome extension described in Clause 9, which lets an Agent open and read web pages in your own browser session.
1.5. "Client Content" means playbooks, documents, instructions, business data, and any other material you or your invited teammates upload or provide to your Arena.
1.6. "Client Data" means Client Content together with the conversations, outputs, and usage records generated through your Arena's operation.
1.7. "Go-Live Date" means the date we confirm to you in writing that your Arena is built, trained, and ready for live use.
1.8. "Playbook" means the written instructions, processes, and know-how you provide that shape how your Agents behave.
1.9. "Services" means the Cloudsdale platform, your Arena, Backstage, and any related support we provide.
1.10. "Subscription Fees" means the recurring monthly fees payable for your Services under Clause 5.
2.1. These Terms apply from the date you first access your Arena, whether during build, trial, or after Go-Live.
2.2. If you use the Services on behalf of a company, you confirm you have authority to bind that company, and "you" in these Terms means that company.
2.3. If we agree a separate signed order form, statement of work, or enterprise agreement with you, and it conflicts with these Terms, the signed document takes priority for the point of conflict only.
3.1. Cloudsdale gives your business a managed team of AI Agents. We build your Arena with you, train your Agents on the Playbooks and materials you provide, and keep the Services running.
3.2. You and the people you invite work with your Agents through your Arena page and Backstage.
3.3. Each client's Arena is held in its own separate tenancy. Your Client Data is logically isolated from every other client's data.
3.4. Cloudsdale is a product we provide to you, not a service where we operate your business on your behalf. We build your Arena with you, train you and your team on how to use it, and keep the platform running. You and your team operate your own Agents: you decide what they work on, you review their output, and you decide what goes out. We do not run your Agents or operate your business for you.
4.1. Access to your Arena is granted through invite keys or trial links we issue to you.
4.2. Keep any key or link private. Anyone holding a valid key can act as that team member inside your Arena.
4.3. Tell us immediately if a key or link is lost, leaked, or used without authorisation, and we will revoke it.
4.4. You are responsible for the actions of everyone you invite into your Arena, and for making sure they are authorised to act on your business's behalf.
5.1. Your Subscription Fee is monthly, billed in Singapore Dollars (SGD), and starts on your Go-Live Date. You are not charged while your Arena is still being built.
5.2. Fees are set by the size of your Agent team:
| Team size | Monthly fee |
|---|---|
| 1–3 agents | S$149 |
| Each additional agent (on top of 3) | +S$49 |
| 4–7 agents | S$259 |
| 8–12 agents | S$449 |
| 13+ agents | Priced individually, agreed with you in writing |
5.3. If you add or remove Agents so that your team moves into a different tier, we will confirm the new price with you first. The change takes effect from your next invoice, never retroactively.
5.4. Empathic Agility Pte. Ltd. is not GST-registered, so no GST is charged on fees. If we become GST-registered, we will give you at least 30 days' notice before GST applies to your invoices.
5.5. We will give you at least 30 days' written notice of any change to these Subscription Fees or to these Terms. If you do not agree to the change, you may cancel under Clause 8 before the change takes effect.
5.6. Payments made by card carry a card processing fee of 4% of the amount charged, shown to you before you confirm. Payments by PayNow or invoice carry no processing fee.
5.7. Annual option: you may instead pay 12 months of your Subscription Fee upfront. If you cancel an annual plan, your cancellation takes effect at the end of the current month and we refund you the full months remaining on the plan, prorated at the monthly rate you paid. The refund is returned by the method you paid with (less any card processing fee already incurred on the refunded portion).
6.1. The following never carry an extra charge: renaming your Agents, editing an Agent's soul or personality, editing Playbooks, inviting or removing teammates, and using Backstage.
6.2. Ordinary day-to-day Agent usage is included in your Subscription Fee. If your team's usage grows unusually heavy, we will talk to you before proposing any top-up plan or a fair-use conversation with you. We will never silently upgrade you to a higher tier for usage alone.
7.1. Card payments are processed through Stripe. We do not receive, see, or store your card number. Stripe handles that directly.
7.2. Companies that prefer invoice and bank transfer (including PayNow) may arrange this with us instead of card billing.
7.3. We remind you before we charge or expect payment: a renewal reminder is sent by email and shown in your Arena one week before each renewal date. If a payment then fails or an invoice is not settled, we will contact you again before taking any further step.
7.4. Payment is due on the renewal date. If payment is not received by then, we may pause your subscription and your team's operations until it is settled. Pausing means your Agents stop responding; it does not delete your Client Data, and your Arena resumes as soon as payment clears.
7.5. There are no partial refunds for a month you have already been charged for, including if you cancel partway through it.
8.1. You may cancel at any time. Cancellation takes effect at the end of the month you have already paid for. Your Arena remains usable until then.
8.2. We may suspend or terminate your access if: (a) payment remains outstanding after a Clause 7.4 pause and our follow-up notice, (b) you materially breach these Terms and do not fix the breach within a reasonable period after we tell you about it, or (c) we are required to do so by law.
8.3. On cancellation or termination, Clause 12 (Client Data on close) governs export and deletion of your data.
8.4. Clauses that by their nature should survive termination (including Clauses 9, 10, 11, 12, 13, 14 and 15) continue to apply after these Terms end.
9.1. Browser Bridge is optional. You choose whether to install it and which sites your Agents may open through it.
9.2. The first time an Agent tries to open a site through Browser Bridge, you will always be asked to approve it. An Agent cannot silently expand into new sites.
9.3. Agents using Browser Bridge will never ask for, accept, type, or store your passwords, one-time codes, or other login credentials. You and your team are always the ones who log in.
9.4. You (or anyone on your team using the browser) can stop an in-progress Browser Bridge action at any time using the Stop control. Once pressed, it takes effect immediately and is not overridden by the Agent.
9.5. Because Browser Bridge acts inside your own browser session, you remain responsible for which of your team members have access to a device where it is installed.
10.1. You own your Client Content and the outputs your Agents generate for you (your "Client Materials"). Nothing in these Terms transfers that ownership to us.
10.2. You grant us a licence to use your Client Content and Client Data solely to build, train, operate, support, and improve your Arena and Services for you. We do not use it to train or improve any other client's Agents.
10.3. We own the Cloudsdale platform itself: the software, the underlying agent framework, and any general improvements we make to the platform that are not specific to your Client Content.
10.4. Some of your Client Content is sent to third-party AI model providers so your Agents can generate responses, and to a small number of other services your Agents use, such as web search. Which providers we use, what each one is used for, the country each one processes data in, and whether each one may train its own models on what it receives are set out in our current Model Provider Disclosures, incorporated into this Clause 10 by reference and published at https://cloudsdale.ai/privacy/#providers (you can also ask us for the current list at [email protected]). We keep that list current: when we add, remove, or change a provider, we update the Disclosures and follow Clause 10.7. This means a future change of AI provider updates this Clause by updating the Disclosures, not by redrafting these Terms.
10.5. As at 29 September 2026, the providers that may process your Client Content are:
(a) Anthropic (United States): the main model for most Arenas. Does not train its own models on your Client Content, under its commercial terms with us.
(b) DeepSeek (People's Republic of China): available as the main model for an Arena, as a lower-cost option, or for individual Agents. DeepSeek's terms do not rule out training its own models on what it receives, and there is no opt-out available to you. Data held in China is subject to Chinese law, including laws that can require companies to give the authorities access to it.
(c) OpenAI (United States): AI image generation, and OpenAI models you can choose for an Agent. Does not train its own models on your Client Content by default under its API terms, and we have not opted in.
(d) Google (Gemini models you can choose for an Agent): does not use your prompts or responses to improve its products, under its paid API terms. Google may store this data briefly, or cache it, in any country where Google or its agents have facilities.
(e) Brave Search (Brave Software, Inc., a United States company): receives the search words an Agent sends when it searches the web, which can include words taken from your Client Content. Brave's API terms allow it to use those searches to provide results and run its service, and do not give it a right to train models on them.
The Model Provider Disclosures give the current detail and take priority over this summary if the two ever differ. Using a provider that may train on your Client Content, or that processes it outside Singapore, does not need your consent. It does need our notice under Clause 10.7, and you can exclude it for your Arena under Clause 10.10.
10.6. Our own team also uses AI tools for our internal work, such as drafting, research, and running our own business. If our team uses any AI tool on your Client Content, for example while supporting you, that tool is named in the Model Provider Disclosures and this Clause 10 applies to it. AI tools we use only on our own material, which never receive your Client Content, are not listed.
10.7. Provider changes: notice, and your choices.
(a) Before we first send your Client Content to a provider that has not processed it before, change the main model provider for your Arena, or move a provider's processing of your Client Content to a different country, we will update the Model Provider Disclosures and tell you in writing, by email and by a notice in your Arena, at least 14 days before the change takes effect.
(b) Where the change means a provider may train its models on your Client Content, or will process it in a country whose data-protection law does not give protection comparable to Singapore's, the notice will say so in plain words and name the provider and the country.
(c) If a provider we use for your Arena fails, stops offering its service, or has a security problem, we may move your Agents to another provider already named in the Model Provider Disclosures without waiting 14 days, so your Arena keeps running. We will tell you as soon as we reasonably can. We will not use this paragraph to move your Client Content to a provider that may train on it, or that processes it in China, unless your Arena already uses that provider.
(d) We do not ask for your consent before a provider change. We choose our providers and we are responsible to you for that choice under Clause 10.11. If you do not want a change, you can raise a requirement under Clause 10.10, for example that your Client Content is not processed in China, or is not sent to any provider whose terms allow it to train on it. If you raise it before the change takes effect, we will not apply the change to your Arena until we have agreed with you how to meet your requirement. You can also cancel at any time under Clause 8.
A change to an AI tool we use only on our own material under Clause 10.6, which never receives your Client Content, is not a Clause 10.7 event.
10.8. We do not sell your Client Data, and we do not use it for advertising.
10.9. Model training. We prefer AI providers that commit in their own terms not to train their models on client data, and we weigh that alongside quality and cost when we choose. We also use providers that make no such commitment, and we name them, and say so, in the Model Provider Disclosures. Where a provider does make that commitment, it is the provider's own, written in their terms, and they control it and can change it. We do not control it, and we do not guarantee it will stay the same. If a provider we use for your Client Content withdraws its no-training commitment, we will decide whether to keep using that provider or to remove it from Cloudsdale, weighing your interests and our own operations, and we will tell you under Clause 10.7.
10.10. Where your Client Content is processed. By default, we select AI providers for your Client Content based on what gives you the best result, wherever each provider processes data. If you have a specific requirement about where your Client Content is processed or which providers may receive it, for example that it is not processed in China, tell us, and we will work with you to accommodate it from when we agree how. Accommodating a requirement may reduce the providers and features available to you, and may affect your results. You can update your requirements at any time, and we will always honour the most restrictive requirement you have in place. Any move of your Client Content to a provider in a different country remains subject to Clause 10.7.
10.11. Our responsibility for the providers we choose. We remain responsible to you for the providers we choose to process your Client Content, in the same way as for any other supplier we use to run the Services, and for meeting the data-protection law that applies to us when we do. This Clause does not extend our liability beyond Clause 14.
11.1. Each party will keep the other's confidential business information private, and use it only for the purposes of this relationship, except where disclosure is required by law or already agreed in writing.
11.2. Your Playbooks and Client Content are treated as your confidential information under this clause.
12.1. If your Arena closes (by cancellation, termination, or non-payment beyond a reasonable further period), you may request an export of your Client Data. We will provide it in a reasonably usable format.
12.2. We will delete your Client Data within 60 days of closure, except for records we are required to keep for tax, accounting, or billing law purposes, which we retain only as long as legally required.
13.1. We aim to keep your Arena available and responsive, but we do not guarantee uninterrupted access. Third-party infrastructure and AI model providers we depend on can also affect availability.
13.2. We will tell you about planned maintenance or known outages that materially affect your Arena where we reasonably can.
14.1. Your Agents are AI systems. Their outputs are generated automatically based on your Playbooks and instructions, and may occasionally be wrong, incomplete, or unsuited to a specific situation. You are responsible for reviewing and using Agent outputs sensibly before relying on them for a business decision, and especially before any action involving money, legal, medical, safety, or compliance consequences.
14.2. Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by Singapore law, we exclude all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
14.3. To the fullest extent permitted by law, our total liability to you arising out of or relating to these Terms or the Services, however arising, is limited to the total Subscription Fees you paid us in the 3 months before the event giving rise to the claim.
14.4. Neither party is liable to the other for indirect, incidental, special, or consequential loss, including loss of profit, revenue, data, or business opportunity, except where such loss arises from a party's fraud, wilful misconduct, or gross negligence, or otherwise cannot lawfully be excluded.
14.5. Nothing in this Clause 14 limits or excludes liability that cannot lawfully be limited or excluded under Singapore law.
14.6. Your indemnity to us. You will defend, indemnify, and hold us harmless from and against any third-party claim, and any resulting losses, damages, costs, and expenses (including reasonable legal fees), arising out of or relating to: (a) your Client Content, including any claim that it infringes a third party's intellectual property rights or is otherwise unlawful; or (b) your use of the Services in breach of these Terms.
14.7. Our indemnity to you. We will defend, indemnify, and hold you harmless from and against any third-party claim, and any resulting losses, damages, costs, and expenses (including reasonable legal fees), to the extent it alleges that the Cloudsdale platform itself, meaning the software and our underlying agent framework, and not your Client Content or the outputs your Agents generate from it, infringes a third party's intellectual property rights.
15.1. Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms as part of a merger, acquisition, or sale of substantially all our business, provided the new owner honours these Terms.
15.2. Changes to the Services. We may improve, update, or change features of the Services over time. We will not materially reduce the core functionality of your Arena without giving you reasonable notice.
15.3. Notices. Notices under these Terms may be given by email to the address associated with your account, or by a notice posted in your Arena or Backstage.
15.4. Severability. If any clause of these Terms is found unenforceable, the rest of these Terms remain in effect.
15.5. Entire agreement. These Terms, together with any signed order form or agreement referencing them, are the entire agreement between you and us regarding the Services, and replace any earlier discussions or proposals on the same subject.
15.6. Governing law and disputes. These Terms are governed by the laws of Singapore. Both parties submit to the exclusive jurisdiction of the Singapore courts for any dispute arising out of or relating to these Terms, except where mandatory law provides otherwise.
15.7. Contact. Questions about these Terms can be sent to [email protected].